The Intelligence Forum
Your firm already has the evidence. Every regulation has an owner, a report and a RAG status. What the board doesn’t have is the connected picture: where risk is building, and where one exposure is quietly amplifying another.
That’s the gap this forum exists to close — the gap between the evidence firms have and the intelligence they can extract from it.
The Intelligence Forum, weekly
A weekly series tackling the questions boards and compliance teams are actually being asked, and what it takes to answer them with evidence rather than activity. Practical, regulator-aware thinking you can take straight into your next board or risk committee.
Compliant by regulation. Exposed across them.
Most firms manage each regulation separately, with a named Senior Manager accountable for each. Every function can evidence its own activity, but no one can show the board how risk builds and interacts across the institution.
Enterprise Regulatory Intelligence connects the evidence behind each regulation into one board-level view, using the data firms already hold.
Neither regulation raises an alarm on its own. The combined signal only appears when both sets of evidence are read together — which reporting on one regulation at a time cannot do.
Start with the regulation you are accountable for
Each product stands on its own, built around the Senior Manager accountable for it, and each is a foundation for the enterprise view.
Conduct Intelligence
See the true outcome for every customer, evidenced ahead of regulatory scrutiny.
A continuously scored view of Consumer Duty, complaints and vulnerable customer outcomes.
Resilience Intelligence
Know exactly where your firm would break under pressure.
Important business services, impact tolerances and scenario testing, mapped end to end.
Four sessions. One connected view of customer outcomes.
Consumer Duty asks firms to show outcomes, not activity. Across four short sessions, we look at what your complaints, vulnerability and product data are already telling you, and how to bring it together into evidence your board can act on. Dates are being finalised, so register your interest to hear first.
Find the signals your green MI is hiding
When nothing has breached tolerance, how do you know where to look? Following the FCA’s July outcomes-monitoring findings, we look at spotting deterioration, divergence and concentration beneath headline MI — and separating meaningful patterns from normal variation.
Turn complaints into early warnings of customer harm
The new consolidated FCA complaints return changes what you report and how, before the first period opens on 1 January 2027. Beyond submission readiness: using complaints MI and root cause to find harm while it is still emerging.
See where vulnerability is translating into different outcomes
Data protection law does not stop you delivering good outcomes — but it does shape how you use the information. What to actually look at: cohort differences, abandonment, repeat contact and access to support, and why a vulnerability flag is context rather than an outcome.
Connect the evidence. See the outcomes others miss.
Enforcement Watch 2 reported 11 investigations into potential Consumer Duty breaches and around 30 skilled person reviews referencing the Duty. The practical question underneath: how your evidence joins into one chain, from headline conclusion through root cause to whether outcomes improved.
Your speakers
Caroline Steel
Over the last two years, Caroline has helped shape and deliver Profylr’s Conduct Intelligence proposition, working closely with firms to turn complex conduct challenges into practical, operational solutions.
Vipul Sood
Vipul has worked with Consumer Duty since its inception and, over the last two years, has led the development of Profylr’s Conduct Intelligence capability across Consumer Duty, complaints and vulnerability.
Join The Intelligence Forum
Be first to hear when webinar dates are confirmed, and receive each new edition of The Intelligence Forum straight to your inbox.